BabyChubby.com ~ Frequently Asked Questions

General Questions  |  Shipping and Delivery Questions  |  Order Status Questions


   Returns

   1.  What should I do if I want to return my purchase?
   2.  How long does it take to get a refund?


Q: What should I do if I want to return my purchase?
A: We value customer satisfaction very highly and always strive to establish long-term relationships. However, if you are not 100% satisfied, you can always return your item(s) for a full refund within 30 days of purchase. Please contact us for authorization on a return.

We will accept authorized returns within 30 days as long as the items are unused and in the original packaging. Returns must be unworn, in the state you received them, and in the original packaging. Make sure the merchandise is in its original packaging and place it in a shipping box.

Q: How long does it take to get a refund?
A: It may take 5-7 business days for your return to reach our warehouse depends on your location. Once it is received and inspected by our warehouse staff, we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that shipping charges are not refundable. Refunds can also take up to 30 days to appear on your credit card.

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   Payment Information

   1.  What forms of payment do you accept?
   2.  Is it safe to use my credit card on your site?
   3.  Do you accept Cashier's Checks or Money Orders?
   4.  Do you charge sales tax on any item?


Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders.

Q: Is it safe to use my credit card on your site?
A: Yes! We understand that the safety of your personal information is extremely important to you. We process your payment through PayPal, therefore, we do not store your credit card details. Make secure purchases without revealing your credit card number or financial information. With PayPal, your personal data and credit card information is protected from unauthorized access.

Q: Do you accept Cashier's Checks or Money Orders?
A: No. At this time we do not accept Cashier's Checks or Money Orders.

Q: Do you charge sales tax on any item?
A: We are required by law to collect sales tax on orders shipped to New Jersey (7%). If you are shipping to this state, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

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   Paypal

   1.  What is PayPal?
   2.  Why should I trust PayPal?
   3.  How do I sign up for PayPal?
   4.  How do I use a Paypal payment option on BabyChubby?
   5.  Who should I contact if I have questions about my PayPal account?
   6.  How is billing done for PayPal?
   7.  When are funds transferred out of my PayPal account for my BabyChubby order?


Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

Q: Why should I trust PayPal?
A: PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site. To see more awards, you can visit https://www.paypal-media.com/awards

Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to https://www.paypal.com.

Q: How do I use a Paypal payment option on BabyChubby?
A: New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account. While existing PayPal users who would like to use PayPal payment method can login to your Paypal account when submitting your order.

Q: Who should I contact if I have questions about my PayPal account?
A: You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal-media.com/contactus for support and additional information.

Q: How is billing done for PayPal?
A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Q: When are funds transferred out of my PayPal account for my BabyChubby order?
A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

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   Technology

   1.  What are cookies?
   2.  Should I enable cookies on my browser to shop at BabyChubby.com?
   3.  I keep getting a credit card authorization error when placing an order. What went wrong?


Q: What are cookies?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

Q: Should I enable cookies on my browser to shop at BabyChubby.com?
A: You need to enable cookies on your browser to enjoy all the shopping features at BabyChubby.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your BabyChubby.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link in your account page.

Q: I keep getting a credit card authorization error when placing an order. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.

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